Cashier

Before Store Opening

1. Report to duty as per the assigned shift timings and mark attendance.
2. Check the POS system, billing printer, barcode scanner, and payment terminal.
3. Count the opening cash float in the presence of the Store In-charge and CC Camera Visibility, where applicable.
4. Verify the opening cash balance against the register or handover record.
5. Ensure sufficient change is available for customer transactions.
6. Log in to the POS system using individual credentials or Store Credentials.
7. Keep the billing counter clean, organized, and free from personal belongings.

During Billing Operations

1. Scan or enter the correct product code and verify the product name, quantity, and price.
2. Check applicable discounts, offers, and promotional schemes before finalizing the bill.
3. Enter the customer details in Billing software if possible.
4. Confirm the total amount with the customer before collecting payment.
5. Accept payments only through company-approved payment methods.
6. For cash payments, count the amount received and return the correct balance.
7. For UPI or card payments, verify the successful transaction status before completing the sale.
8. Generate and provide the receipt to the customer for every transaction.
9. Ensure all products are billed before handing them over to the customer.
10. Never share POS passwords or allow unauthorized persons to operate the billing terminal.
11. Report billing errors, system failures, or suspicious transactions immediately to the Store In-charge.

Cash Handling and Security

1. Keep cash arranged denomination-wise in the cash drawer.
2. Never mix personal money with company cash.
3. Do not borrow from, lend, or use store cash for personal purposes.
4. Do not leave the cash drawer unattended or unlocked.
5. Verify large cash payments carefully and check notes according to company procedures.
6. Do not accept personal UPI payments or transfer company collections to personal accounts.
7. Record all authorized cash movements with proper supporting documents.
8. Report suspected counterfeit notes, shortages, excess cash, or payment disputes immediately.
9. Cash shortages or excess amounts must be documented and reported; adjustments must not be made without authorization.

Discounts, Voids, Returns and Refunds

1. Apply discounts only as per approved company schemes and authorization limits.
2. Obtain Store In-charge & ERP Dept approval for bill cancellations, voids, price overrides, and exceptional discounts.
3. Follow the company's return and exchange policy before processing returned products.
4. Verify the original bill and transaction details before processing eligible returns.
5. Process refunds only through authorized procedures and approved payment channels.
6. Never delete, manipulate, or conceal billing transactions.
7. Maintain supporting records for all exceptions and obtain the required approvals.

Customer Service

1. Greet customers politely and maintain professional communication.
2. Complete billing accurately and without unnecessary delays.
3. Explain the bill amount, offers, and payment options clearly.
4. Resolve basic billing queries professionally.
5. Escalate customer complaints, payment disputes, and refund requests to the Store In-charge.
6. Never argue with customers or disclose another customer's transaction details.

Hygiene and Personal Conduct

1. Wear the prescribed uniform, ID card, and grooming standards.
2. Maintain personal hygiene and follow food-safety requirements.
3. Keep food, beverages, and personal items away from the billing and cash-handling area.
4. Do not use mobile phones for personal purposes while attending customers, except with permission.
5. Do not eat at the billing counter.
6. Follow company rules regarding attendance, shift timings, and weekly offs.

End-of-Shift and Store Closing

1. Stop billing only as instructed by the Store In-charge.
2. Generate the POS shift-closing report or sales summary.
3. Count the physical cash and reconcile it with the POS cash collection.
4. Reconcile UPI, card, and other digital payment totals with available transaction reports.
5. Identify and report any cash shortage, excess, failed payment, or mismatch.
6. Prepare the cash handover statement and submit the collection to the authorized person.
7. Obtain acknowledgment for the cash handed over.
8. Ensure all bills, vouchers, refund records, and supporting documents are maintained.
9. Log out of the POS system and secure the cash drawer and billing equipment.

Petty Cash Handling

1. Petty cash have to use for only requirement of Change (Coins, Small Amount Notes etc,.)
2. Daily office usage it has to update and take approvals Accounts department.
3. If any shortage occurs in petty cash, Cashier is punishable for the same.
4. Registers need to be maintain with relevant bills.
5. Verification or audit will do randomly.