Cash Application Manager

Key Responsibilities

Cash Application Operations

• Lead end-to-end Cash Application activities across multiple geographies and business units.
• Ensure accurate and timely application of customer payments against open invoices.
• Manage processing of customer payments received through ACH, Wire, Lockbox, Direct Debit, Credit Card, and Electronic Remittances.
• Monitor and resolve unapplied cash, unidentified receipts, payment discrepancies, and allocation issues.
• Ensure compliance with defined SLA, KPI, and quality standards.

Accounts Receivable & Reconciliation

• Oversee daily cash and bank reconciliations.
• Review and resolve payment mismatches, short payments, overpayments, duplicate payments, and deductions.
• Partner with Collections, Billing, Credit, and Treasury teams to resolve customer account issues.
• Ensure accurate account reconciliation and ageing management.

Team Management & Leadership

• Lead, mentor, and develop a team of Cash Application Analysts and Team Leads.
• Conduct performance reviews, coaching sessions, and succession planning.
• Support workforce planning, resource allocation, and productivity management.
• Foster a culture of continuous improvement and operational excellence.

Stakeholder Management

• Act as the primary escalation point for complex cash application issues.
• Collaborate with business stakeholders, customers, banks, Treasury, Billing, Collections, and Finance teams.
• Provide regular operational updates and performance reporting to senior leadership.
• Manage customer escalations related to payment allocation and reconciliation issues.

Process Improvement & Automation

• Drive process standardization and operational improvements across the Cash Application function.
• Identify automation opportunities to improve straight-through processing (STP) rates.
• Lead digital transformation initiatives involving Cash Application tools and platforms.
• Drive root-cause analysis and implement corrective actions for recurring issues.

Reporting & Analytics

• Develop and monitor KPIs related to:
• Cash Application Accuracy
• Auto-Cash Match Rate
• Unapplied Cash
• Open Cash Exceptions
• Productivity & SLA Adherence
• Customer Payment Resolution Timelines
• Prepare management dashboards and business performance reports.
• Present operational insights and recommendations to leadership teams.

Governance & Compliance

• Ensure compliance with internal controls, audit requirements, and company policies.
• Maintain process documentation and standard operating procedures.
• Support internal and external audits related to OTC and AR processes.
• Ensure adherence to data privacy and financial governance standards.

Required Skills & Experience

Must Have

• 15+ years of experience in Order-to-Cash (OTC/O2C), Accounts Receivable, or Finance Operations.
• Strong expertise in:
• Cash Application
• Accounts Receivable
• Bank Reconciliation
• Payment Allocation
• Unapplied Cash Management
• Order-to-Cash Processes
• Credit & Collections
• Proven experience managing global stakeholders and teams.
• Strong analytical, problem-solving, and decision-making abilities