CASE PROCESSING EXECUTIVE
AM InfoWeb · Pune · onsite · Posted 29d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Role overview
You are the voice AMI puts in front of members and providers - fielding questions on health plan benefits and claims, eligibility, medical procedures, billing and payments across the phone and other channels, and owning each case through to resolution. This is an experienced hire: a customer service background is mandatory, along with a good command of the English language.
JOB DESCRIPTION
- To manage via telephone and other communication channels regarding health plan benefits and claims, eligibility, medical and other healthcare procedures, billing and payments, and other related topics: conduct outbound or return calls to customers as necessary.
- Analyze and own problems through resolution on behalf of the customer in real-time or through comprehensive and timely follow-up with the customer, providing accurate and complete information and solutions.
- Read, comprehend and verbalize processes and procedures of the organization and of health insurance coverage.
REQUIRED SKILLS
- Customer Service background is mandate
- Good command over English language
QUALIFICATION
- Graduation
What you get at AMI
CAREER PROGRESSION
We recognize the potential in our employees and assist them reach the position that they deserve.
IN-HOUSE TRAINING
We conduct in-house training that can help our employees improve their skills while they work.
JOB SATISFACTION
The well-being of our employees is our priority and we do our best to make sure that they are satisfied with their work.
Incentives
We recognize the work of our employees and have great incentives for those employees who top every month.
JOB SATISFACTION
PERSONAL GROWTH
LEARNING AND UP-SKILLING
WORKFORCE WELLNESS
LONG TERM ASSOCIATION
At a glance
Location Pune, India
Employment type Full-Time
Location type On-site
Department Operations
Openings 150 positions
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceAmiCase ProcessingOutboundHealthcareoperations
About AM Infoweb
AM InfoWeb
BPO
1.8k+
employees
2008
18 years old
Pune, Maharashtra
US
₹4.4L PA avg
Avg at AM Infoweb
About
AM Infoweb is a leading Health Information Management Outsourcing company, with state-of-the-art offices in India and the United States.
Industries
BPO
Employee ratings
10 reviews
4.0/ 5
Culture
3.4
Career growth
3.4
Work-life
3.5
Employees rate it well for
Compensation & Benefits40Skill Development40
Find them on