Case Manager - Canada / Australia

Candidate Evaluation Criteria – Australian / Canada PR Documentation Executive

Position: Australian/ Canada Case Manager Documentation 

Location: Kochi (Preferred)

Malayalam Mandatory

Salary Range: ₹45,000 – ₹55,000 per month

Mandatory Requirements

Minimum 3–8 years of relevant experience in Australian / Canada PR documentation.

Graduate in any discipline.

Hands-on experience in Australian / Canada skilled migration documentation and visa processing.

Strong understanding of Australian / Canada immigration regulations, assessment authorities, and documentation standards.

Key Skills Required

Experience in preparing and lodging Australian PR applications.

Knowledge of skills assessment authorities, including:

Engineers Australia (EA)

Australian Computer Society (ACS)

VETASSESS

CPA Australia

Australian Nursing & Midwifery Accreditation Council (ANMAC)

Speech Pathology Australia (SPA)

Australian Community Workers Association (ACWA)

Australian Association of Social Workers (AASW)

Institute of Managers and Leaders (IML)

Trades Recognition Australia (TRA)

Experience in preparing and filing:

Expression of Interest (EOI)

Skilled Independent Visa (Subclass 189)

Skilled Nominated Visa (Subclass 190)

Skilled Work Regional Visa (Subclass 491)

Registration of Interest (ROI)

Australian PR Visa Applications

Core Responsibilities

Prepare, review, and submit Australian immigration and visa applications accurately.

Review reference letters and provide appropriate recommendations for improvement.

Verify client documents against the prescribed documentation checklist.

Guide clients regarding documentation requirements and application procedures.

Collect supporting documents and suggest suitable alternatives wherever necessary.

Ensure applications are complete, accurate, and compliant before submission.

Keep abreast of changes in Australian immigration laws, policies, and migration programs.

Maintain accurate records of client interactions and application progress.

Provide regular updates to clients regarding application status.

Handle client concerns and escalations professionally and within agreed timelines.

Mentor, guide, and support junior documentation executives on case handling, documentation standards, and process improvements.

Preferred Competencies

Excellent written and verbal communication skills.

Strong analytical and document verification skills.

Ability to manage multiple cases while meeting deadlines.

High attention to detail and commitment to quality.

Team leadership and mentoring experience will be an added advantage.

• Strong client relationship management and problem-solving abilities.