Cargowise Support Engineer

Responsibilities

• Providing second and third line support to users of the CW1 service desk
• Investigating support service level deviations and performing proactive troubleshooting
• Leading CW1 deployments and in-country engagements, including new country implementations
• Troubleshooting existing customizations workflow, tag rules files received via eAdaptor

Requirements

• Demonstratable technical knowledge and expertise of CargoWise
• Cargowise One Workflow Design and understanding the use of event code, milestones, tasks and trigger and macro setup in filtering
• Experience using, configuring, and troubleshooting modules such as Registry, EDI Message, Tag Rules, Workflow Templates, and Buffer Management System
• Proficiency in handling data formats such as XML, JSON, EDIFACT, X12, raw text files, Excel, CSV, and tagged separated files
• XUE and XUS analysis and understanding of EDI communications setup with carriers, airlines and message analysis
• Experience in SNOW and handling of tickets before (preferred but not required)
• Producing comprehensive supporting documentation
• Collaborating with onshore and offshore teams to ensure quality transitions and develop functional specifications
• Proactively learning and sharing upcoming CW1 features
• Identifying continuous improvement opportunities

Ideal/Preferred Qualifications

• Natural bar-raiser: curious and passionate, with a desire to continuously learn more
• Bias to action, being familiar with methods and approaches needed to get things done in a collaborative, lean and fast-moving environment
• Respond effectively to complex and ambiguous problems and situations
• Simplify, clearly and succinctly convey complex information and ideas to individuals at all levels of the organization
• Motivated by goal achievement and continuous improvement, with the enthusiasm and drive to motivate your team and the wider organization

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.