Cargo Service Manager

Job Summary

Cathay is a premium travel lifestyle brand based in Hong Kong, bringing people closer to the places, experiences and opportunities that matter to them. Our purpose - to move people forward in life - begins with our own people.

Across our airlines, cargo and lifestyle businesses, it is our people who turn journeys into experiences and ambition into progress. Joining Cathay means being part of a global and inclusive community, driven by thoughtful care, progressive attitude and a can-do spirit - and supported to grow through a meaningful career that moves with you.

If you are seeking an opportunity to take flight, let your ambitions propel you higher and further. Make Your Career Move, together with Cathay.

Role Introduction

Reports to Regional Cargo Service Manager - SAMEA (BOM)

To support Cathay Cargo s mission by planning and executing cargo service strategies at the port that drive reliable, customer-centric air cargo solutions. The Cargo Service Manager ensures smooth operations and strong service delivery by collaborating closely with internal and external stakeholders.

By providing clear guidance and support, the role empowers teams to meet performance targets while upholding the highest standards of safety, compliance, and sustainability. Through teamwork, specialized expertise, and innovative practices, the Cargo Service Manager builds customer trust and delivers value, ensuring every shipment contributes to moving cargo that matters to the world.

Key Responsibilities

• Execute cargo operations in line with regional strategy, ensuring efficient, reliable, and customer-focused service delivery.
• Monitor operational performance through key performance indicators, service level agreements, self-audits, and structured reviews, implementing improvements where required.
• Ensure compliance with all applicable safety, security, aviation, and cargo regulations, including Pre-Loading Advance Cargo Information (PLACI) requirements.
• Lead the implementation of Safety Management System, emergency response, accident response, and business continuity processes.
• Resolve customer service issues and use feedback, Cargo iQ indicators, and performance data to improve service quality and customer satisfaction.
• Manage supplier performance for cargo terminal, ramp handling, and related service providers, ensuring delivery against agreed standards.
• Partner with ground handling agents, General Sales and Service Agents, and regulatory authorities to strengthen operational resilience and compliance.
• Oversee trucking, charter operations, offline cargo handling, digital cargo initiatives, and Unit Load Device inventory management to support operational excellence.
• Lead, coach, and develop port teams through performance management, talent development, succession planning, and capability building.
• Act as the Operational Duty Holder, maintaining accountability for operational safety, supplier performance, regulatory compliance, and service delivery at the assigned ports.

Requirements

Academic Qualifications

• University degree (or tertiary equivalent) in a related discipline
• Additional certification or diploma in logistics, supply chain management, or aviation operations is preferred.
• Lean Six Sigma Yellow or Green Belt certification preferred.

Knowledge, Skills, Training and Experience

• 6+ years of cargo services experience, including 3+ years in a supervisory or managerial role.
• Strong knowledge of airline operations and international air freight.
• Mandatory possession of Cathay Cargo Freighter RCO Licence and SHE (Super Heavy- as applicable) Licence for freighter-operating ports.
• Proven ability to set and achieve goals, lead high-performing teams, and drive results.
• Excellent interpersonal, communication, decision-making, and time management skills.

Candidates must have the legal right to live and work in India.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.