Cargo Reservation & Customer Service (Air Cargo)
Squair Business Support Pvt Ltd · Mumbai · onsite · Posted 59d ago
About a minute. You'll make an account on the way through.
About this role
Cargo Reservations & Booking Management: Process cargo space bookings for freight forwarders and direct shippers via airline cargo reservation systems (e.g., CargoSpot, CHAMP, SkyChain, Mercator,I cargo).
Capacity Optimization: Monitor space availability and flight schedules to optimize cargo load factors across freighter aircraft.
Customer Support & Inquiry Resolution: Provide prompt rates, schedules, tracking details, and shipment status updates to customers via telephone, email, and front-desk counters.
Documentation & Compliance: Issue and verify Master Air Waybills (MAWB) and House Air Waybills (HAWB). Ensure complete adherence to IATA regulations, Dangerous Goods Regulations (DGR), customs clearance documents, and export/import compliance.
Irregularity & Claims Handling: Manage tracking exceptions, offloaded shipments, delays, damaged cargo, or tracing lost shipments (ULD tracking), communicating proactively with affected clients.
Billing & Rate Application: Apply accurate freight rates, fuel/security surcharges, and special handling fees. Prepare accurate billing instructions and collect payments where necessary.
Cross-Functional Coordination: Coordinate seamlessly with GSA (General Sales Agent) partners to ensure timely cargo acceptance and uplift.
Sourced from naukri