MUMBAI · FULLTIME
Cargo Operations Supervisor
qatar airways
Mumbai · onsite · Posted 1d ago
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Undisclosed4–9 yrsfulltimeMumbai
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Section · 01
About this role
Job Summary
Accountabilities
Qualifications
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
We are recruiting for Cargo Operations Supervisor based in Navi Mumbai, India.
The selected candidate will be involved in overlooking and ensuring that QR standards and procedures are implemented in order to achieve over all goals. Plan, supervise and support the staff in order to provide customer service and surpass revenue targets. Ensure full compliance at all times with all safety and security regulations and procedures as per host state and company requirements. Update HO on the current local government regulations to the respective station to ensure smooth cargo operations.
Accountabilities
- Coordinate with Ground Handling Agents (GHA) on regular basis to ensure QR standards and procedure are adhered to:
- Ensure all safety measures are taken by operations staff as well as GHA
- Ensure all staff adheres to optimal use of capacity to maximize revenue whenever possible with on time performance for freighters.
- Handle customer requirement/ request professionally on a daily basis. Assist staff and customers to resolve difficult issues. Reduce customer complaints.
- Support import customers for clearance of their cargo, liaise with customs authorities to facilitate smooth and timely import clearance, liaise with HQ DOH and/or origin stations for necessary support
- Flight planning with maximum utilization of the flight capacity, control and operation export & import. Maintain a close coordination between QR Space Control and customers by ensuring their shipments are transferred, delivered on time, correct priority given to shipments and for maximum utilization of space on a/c.
- Coordinate between QAS, QR and outstations on a shipment requiring special handling/ attention to ensure smooth movement of cargo, when required.
- Coordination with customers/ Cargo claims supervisor at Head Office, handling of discrepancies at stations and in all administrative issues related to station.
- To generate high revenue to the company by efficient planning of the flights, extra care in handling of order to avoid revenue loss, high quality of service to achieve customer satisfaction.
- To disseminate all Cargo related information for updating customers regarding customs, governmental and health authorities rules and to HO to comply with regulations and to avoid penalties, destruction, etc.
Qualifications
- High school qualification with at least 4 years of relevant experience
- Command of English language
- Understanding of Cargo Procedures/ Acceptance/ office/ warehouse/ ramp/ People Management
- IATA recognized dangerous goods
- Ramp handling and load control of all types of aircraft
You must have the legal rights to live and work in India to be considered for this role
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer Serviceramp handlingcustomer satisfactionPeople managementExportcustomsground handlingSafety and SecuritytaleoImport ClearanceCustomer ComplaintsShipmentflight planningoperationsLegalcompliance
Section · Company
About Qatar Airways
qatar airways
Aviation
3.7k+
employees
1993
33 years old
Doha
Qatar
₹14.2L PA avg
Avg at Qatar Airways
About
A leading global airline, Qatar Airways provides extensive connectivity across six continents, emphasizing superior service and innovative travel solutions.
Industries
AviationAirlines / Aviation / Aerospace
Employee ratings
10 reviews
3.6/ 5
Culture
2.1
Career growth
2.2
Work-life
2.3
Employees rate it well for
Compensation & Benefits40Overall Company36
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