Position

Executive – Language & Communication

Location

Gurugram

Department

Training

Job Description

• Monitor live/recorded operational calls of Research Associates for language assessment and guidance
• Identify opportunities for improvement in –
  o Accent neutralization
  o Pronunciation
  o Grammar
  o Telephone etiquette/call hygiene
  o Voice modulation, clarity, pace
  o Active listening/selective listening
  o Overall fluency
• Provide constructive feedback on the areas of improvement to the associates on their spoken English based on the areas derived from the recordings
• Share best practices from other call recordings and own experience for effective learning
• Prepare, maintain, and circulate monitoring reports regularly
• Evaluate Research Associates on overall behaviour, including attendance and punctuality for feedback sessions

Skills Required

• Excellent command over spoken and written English with a strong grasp of intermediate grammar (clear understanding of English pronunciation, phonetics and common grammar errors)
• Ability to identify and correct regional accent influence
• Ability to share feedback in a non-judgemental and supportive manner
• Strong interpersonal skills; able to connect effectively within the team and other teams as well
• Problem-solving aptitude; able to handle unexpected issues quickly and efficiently
• Ability to work professionally both in a team and independently to ensure timely completion of tasks

Qualifications and Experience

• Post-graduate freshers with strong communication skills are encouraged to apply
• Graduate/Post-Graduate candidates in any stream with minimum 6 months of experience in language coaching, communication monitoring, or quality evaluation roles may apply
• Educational background in English, Communications, Linguistics, or related fields will be preferred
• Prior experience in corporate training, soft skills development, or professional development programs is a plus

Position

Associate – Primary Research 

Location

Gurugram

Department

Operations

Job Description

• Conduct telephonic interviews with respondents including C-level executives, Directors, and Manager level professionals, as per project requirements
• Ensure adherence to survey scripts, skip logic, and quality guidelines
• Meet daily and project-level interview targets
• Handle respondent queries professionally and maintain call etiquette
• Record responses accurately and in real time during interviews
• Collect data related to customer demographics, preferences, and needs 

Skills Required

• Proficiency in the English language, both spoken and written
• Clear voice, neutral accent, and strong listening skills
• Strong interpersonal and communication skills
• Ability to build rapport with senior-level respondents
• Highly energetic, self-motivated, and target-driven approach
• Ability to work in rotational shifts 

Qualifications and Experience

• Postgraduate freshers from any discipline with a keen interest in primary research are encouraged to apply
• Graduate or Postgraduate candidates with a minimum of 6 months of work experience in any field may also apply
• Candidates with prior experience in telephonic interviewing, primary research, or data collection will be preferred
• Exposure to market research tools, sampling techniques, or CRM systems will be an added advantage

Position

Associate - Secondary Research 

Location

Gurugram

Department

Operations

Job Description

• Conduct comprehensive secondary research using public, proprietary, and paid databases, in line with assigned project requirements
• Gather and analyze data related to markets, industries, companies, and trends
• Conduct telephonic interviews with respondents including C-level executives, Directors, and Manager-level professionals, when required
• Compile, record, and organize data obtained from secondary research and interviews
• Identify and extract research samples using tools such as Hoovers, OneSource, and similar databases
• Validate data to ensure accuracy, consistency, and alignment with research objectives

Skills Required

• Strong desk research and analytical skills with attention to detail
• Ability to synthesize large volumes of information into structured outputs
• Proficiency in the English language, both spoken and written
• Highly energetic and self-motivated with strong ownership of tasks
• Ability to work effectively in a team-oriented research environment  

Qualifications and Experience

• Graduate or Postgraduate candidates with a minimum of 6 months of Market Research experience may apply
• Familiarity with research databases, company profiling tools, and public data sources is preferred
• Basic exposure to primary research or telephonic interviewing will be an added advantage

Position

Assistant Manager – India Sales

Location

Gurugram

Department

India Research

Job Description

• Own end-to-end sales for India market research services, from lead generation to deal closure
• Drive aggressive quarterly and annual revenue targets for the domestic market
• Identify, engage, and influence key decision-makers across organizations
• Acquire new clients and aggressively expand revenue from existing accounts
• Qualify leads, assess opportunity fit, and convert prospects into active clients
• Lead client discussions, negotiations, and commercial closures
• Coordinate with internal research and operations teams to ensure feasibility and delivery alignment
• Maintain a strong sales pipeline, forecasts, and MIS tracking
• Drive timely invoicing, collections follow-ups, and revenue realization
• Travel for client meetings, pitches, and business development initiatives, as required 

Skills Required

• Proven ability to close deals and consistently achieves sales targets
• Excellent communication, negotiation, and stakeholder management skills
• High resilience, persistence, and objection-handling capability
• Strategic thinking combined with execution focus
• Strong planning, MIS, and pipeline management skills
• Self-driven, competitive, and performance-oriented mindset
• Ability to manage client communication and coordinate with internal research and fieldwork teams across the project lifecycle

Qualifications and Experience

• Bachelor's degree or MBA/PGDM with 3–5 years of experience in business development within Market Research / India Research services
• Proficient in leveraging market research approaches, including B2B, CATI, CAWI, IDIs, FGDs, and secondary research, to drive business opportunities
• Experience in scoping client requirements and supporting India-specific proposals, costing, and feasibility

Position

Team Leader

Location

Gurugram

Department

Data Quality

Job Description

• Lead and oversee data processing and data quality execution to ensure accuracy, consistency, and reliability of all deliverables
• Analyze and interpret complex data sets to identify trends, optimize statistical efficiency, and generate insights to support business decision-making
• Supervise, mentor and support the Data Processing team to drive high performance, quality output and timely project delivery
• Manage multiple projects simultaneously, ensuring adherence to timelines, quality standards, and client requirements
• Collaborate with management and cross-functional teams to prioritize business needs and align data processing workflows accordingly
• Conduct regular quality checks, audits, and root cause analyses to identify data issues and implement preventive measures
• Provide training and guidance to team members on tools, methodologies, and quality standards
• Act as a key point of contact between stakeholders, ensuring clear communication and effective issue resolution

Skills Required

• Strong analytical and problem-solving skills with the ability to interpret complex datasets and derive actionable insights
• Proficiency in Advanced Microsoft Excel (data analysis, formulas, pivot tables, etc.)
• Ability to collect, organize, analyze, and interpret large volumes of data with a high level of accuracy and attention to detail
• Excellent time management and multitasking abilities, with the capability to manage multiple projects simultaneously
• High level of attention to detail and commitment to quality standards
• Ability to work independently as well as collaboratively in a team environment

Qualifications and Experience

• Bachelor's degree in Statistics, Mathematics, Economics, Information Technology, Data Analytics, or a related field with minimum 3 years of experience in Advanced Excel and SPSS; experience with Quantum is preferred
• Experience with research data platforms is an added advantage
• Familiarity with Dimensions (Unicorn Base Professional) is beneficial

Position

Assistant Manager

Location

Gurugram

Department

Human Resources

Job Description

• Lead end-to-end talent acquisition, including workforce planning, job posting, sourcing, interviewing and hiring while meeting business targets in collaboration with department heads
• Drive recruitment strategy and process improvements, including optimizing hiring workflows, tracking recruitment metrics, and enhancing overall hiring effectiveness
• Oversee the complete employee lifecycle: onboarding, confirmation, transfers, exits, and final settlements
• Ensure accurate HR operations, including HRIS management, payroll inputs, benefits administration, and leave & attendance tracking in coordination with Finance
• Support and manage performance management processes including appraisals, promotions, increments, and employee development planning
• Act as a strategic HR partner to business leaders, providing guidance on performance, engagement, and employee-related matters
• Foster a positive work environment through employee engagement initiatives, regular HR connects, skip-level meetings, and effective grievance handling
• Drive HR policy development and process excellence by reviewing, updating, and implementing policies, SOPs, and best practices, while supporting audits and compliance
• Manage HR analytics and reporting, including tracking headcount, attrition, performance metrics, and recruitment KPIs to support decision-making
• Lead and supervise the HR team, monitor performance, and drive continuous improvement across HR and recruitment processes  

Skills Required

• Strong understanding of core HR functions including employee lifecycle management, HR operations, performance management, and employee relations
• Sound knowledge of HR policies, labor laws, and statutory compliances (PF, ESIC, gratuity, leave management, etc.)
• Excellent communication skills (written and verbal), with the ability to handle employee interactions and senior-level discussions
• Strong analytical and problem-solving skills with the ability to interpret HR data, track metrics, and support decision-making
• Proficiency in HRIS and MS Office tools, especially Excel for HR reporting and dashboards
• Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines
• High level of integrity, confidentiality, and professional judgment 

Qualifications and Experience

• 5–8 years of experience in generalist HR roles within corporate or fast-paced environments; prior exposure to research or consulting organizations will be considered an added advantage
• MBA / PGDM in Human Resources or equivalent specialization (mandatory/preferred)
• Hands-on experience in HR operations, talent acquisition, employee relations, performance management, and policy implementation
• Prior exposure to managing HR processes independently and supporting business stakeholders
• Experience in handling audits, compliance requirements, and internal HR reporting will be an added advantage

Position

Research Associate

Location

Gurugram

Department

India Research

Job Description

• Conduct telephonic interviews with respondents including C-level executives, Directors, and Manager-level professionals, as per project requirements
• Ensure adherence to established processes, protocols, and documentation standards across all project stages
• Actively participate in briefing sessions, mock sessions, debriefs, along with overseeing interviewer performance and conducting quality checks
• Maintain internal project reports and dashboards  

Skills Required

• Understanding of market research and research methodologies
• Knowledge of CATI processes and calling techniques
• Strong convincing and communication skills over calls
• Multi-lingual skills will be an added advantage however English reading and writing is must
• Proficiency in MS Office (Excel and Word)
• Ability to meet daily productivity targets and maintain QC standards
• Hands-on experience in CATI fieldwork and interviewin
• Working knowledge of CATI tools/platforms (Decipher, Confirmit, CCP, etc.)
• Ability to review survey programming links and ensure data accuracy
• Self-driven, energetic, and a team player 

Qualifications and Experience

• Graduate / Post-Graduate in any field with 6 months to 1 year of experience
• Strong understanding of market research methodologies, with experience in CATI tools/platforms and Qualitative research techniques
• Prior experience as a CATI caller will be an added advantage 

Position

Associate

Location

Gurugram

Department

Business Research

Job Description

• Should be able to find relevant information from web reports, articles, websites, and research databases
• Proficient in conducting quantitative/qualitative/ in-depth interviews with senior industry professionals (such as CXOs or CXOs minus 1 or CXOs minus 2)
• Should be able to transcribe interview recordings into accurate verbatim (word-for-word)
• Able to articulate the information and provide data that makes sense to the project requirements
• Strong ability to write research reports – should be able to read between the lines and collect information
• Share updates on the daily progress with the project manager and other internal stakeholders
• Should have a basic level of understanding for drafting a discussion guide from keywords/business problems shared by the client, and should be able to drive insights from the interviews 

Skills Required

• Proficiency in the English language, both spoken and written
• Strong secondary research capabilities with high proficiency in web-based research
• Strong inclination toward business writing, market research, and developing b... [truncated for excel]