Career Opportunity at Xanadu For Customer Relationship Management

About Xanadu Realty:
Xanadu Group is India's foremost institutional growth expert to the realty sector and is currently the fastest growing
non-developer organization in the sector. Xanadu is the comprehensive institutional sales & marketing solution for real
estate companies that focuses on product conception and design, product and brand development, market assessment,
scaling up the best-in-class distribution, and CRM solutions, over and above conventional guidance and consultation
for developers. We help developers focus on what they do best i.e., build best in class commercial and residential spaces,
by lending our support and expertise with a dedicated team of marketing and sales strategists for each project, capable
of creating a differentiated brand identity for the developer and the project at hand, rooted in scientific research and
data, proven sales track record, and objective led market communication and distribution efforts. We help scale
distribution and sales, by providing unmatched demand generation and market penetration

Role: Post Sales Project Manager

Customer Relationship Management

Your day-to-day work/ Key Responsibilities

Managing Client Relations during post sale stage
Managing customer expectations.
Responsible for addressing customer queries, concerns, suggestions, close loops with multiple departments,
functions, areas until it is resolved
Update all necessary systems, trackers, and customer history details for seamless management at all times.
Ensuring complete accuracy and quality of letters, emails, any other correspondence sent to customers.

Ensure complete accuracy and quality of letters, emails, and other correspondence sent to customers.

We offer
Graduate with 2+ years of experience, preferably in customer-centric, CRM, real estate, or service-oriented roles,
Post-graduate preferred.
Good academic profile throughout his/her career.

We expect you to have

Strong customer-centric approach with a focus on service excellence.
Strong ownership and accountability towards team performance and customer resolution.
Excellent interpersonal and communication skills.
Ability to work effectively in a dynamic work environment.
Strong problem-solving and decision-making abilities.
Should be open to travel across MMR
Base Location: Mumbai.