Care Manager

Job Summary

We are hiring a compassionate and articulate Care Manager to support our Preventive Health initiative across clinic locations. In this phone-based role, you will be responsible for calling patients of our partner clinics, understanding their medical concerns, and providing clear information on relevant adult vaccination options. You must be able to explain and respond to patient queries with empathy, medical nuance, and clarity. This role demands strong communication skills, a good grasp of healthcare terminology, and the ability to build trust with patients navigating sensitive health conditions.

Key Responsibilities

• Engage with Patients over Calls: Call patients of partner clinics and understand their preventive healthcare concerns.
• Answer Preventive Health-related Questions: Confidently respond to patient queries using approved scripts and training materials, covering vaccine schedules, side effects, and effectiveness.
• Educate with Empathy: Translate medical information into patient-friendly language while maintaining accuracy and sensitivity.
• Build Trust in Clinical Settings: Represent the clinic as a reliable source of medical information and provide a calm, reassuring experience for patients.
• Collaborate with Clinic Teams: Work closely with doctors, nurses, and care coordinators to ensure consistent messaging and seamless care delivery.
• Stay Updated on Guidelines: Continuously learn and stay current with updated vaccination protocols and preventive health guidelines.
• Document Patient Interactions: Record relevant patient information and queries using digital tools and systems for continuity and quality of care.

Care Delivery Coordination

• Coordinate Care Delivery: Ensure that medicines, vaccines, and other care interventions are delivered to patients smoothly and on time, coordinating with relevant internal and external teams.
• Coordinate with Clinics: Work closely with doctors, nurses, care coordinators, and clinic teams to ensure patients move smoothly through the care journey and that any issues are resolved promptly.

Requirements

• 1 to 3 years of experience in patient-facing roles (eg, health educators, paramedics, counselors, etc).
• Strong grasp of medical language and an ability to simplify it for patients.
• Language proficiency in English and Hindi (Kannada and other regional languages are a plus).
• Comfort with using digital tools or CRM systems for data entry and communication.
• Based in Bengaluru.

Skills and Traits

• Active listening and emotional sensitivity
• Confident and clear verbal communication
• Ability to understand and explain medical nuance
• Patient-centric mindset with a calm and empathetic approach