Care Management Support Assistant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Care Management Support Assistant based in United States.

This remote role supports members in navigating care management programs and accessing resources that can improve their health and well-being. You will engage with members by phone, complete non-clinical assessments, identify barriers to care, and connect individuals with appropriate services and benefits. The position combines compassionate member support with accurate documentation and efficient call-center operations. You will work closely with care teams while handling both inbound and outbound interactions in a high-volume environment. Success requires patience, sound judgment, strong organization, and the ability to follow established procedures. This is an opportunity to make a meaningful difference in members’ experiences while developing valuable skills in healthcare support and customer service.

Accountabilities:: Engage members through inbound and outbound calls, encouraging participation in care management programs and creating a respectful, supportive experience.

Complete required non-clinical assessments and questionnaires, gathering information that can help identify health risks, care needs, and opportunities for clinical follow-up.

Help members schedule medical appointments and connect with appropriate healthcare, preventive care, and community resources.

Identify barriers to screenings, benefits, and health-related services and help members take practical steps toward closing gaps in care.

Explain and support access to benefits and resources that contribute to members’ overall health and well-being.

Accurately document member interactions, needs, and actions across multiple systems and applications while maintaining confidentiality and attention to detail.

Operate effectively in an auto-dialer and high-volume call-center environment while meeting established productivity, quality, and service expectations.

Apply department procedures, training, and guidelines consistently, escalating questions or complex situations when additional guidance is required.

Manage time and workload independently while remaining flexible as member needs, healthcare priorities, and business processes evolve.

Requirements

At least 1 year of experience managing high-volume inbound and outbound calls, preferably in a customer service, healthcare, care support, or call-center environment.

Demonstrated experience meeting documented productivity, quality, service, or performance metrics.

Experience navigating, documenting, and updating customer or member information across multiple applications, systems, and platforms.

Proficiency with Microsoft Word, Excel, Teams, and Outlook for daily communication, information tracking, and documentation.

Strong verbal communication, active listening, empathy, patience, and professionalism when working with individuals about sensitive or personal needs.

Ability to ask appropriate follow-up questions, understand member concerns, resolve issues within established guidelines, and exercise sound judgment.

Strong organizational and time-management skills, with the ability to work independently and remain focused in a remote, high-volume environment.

Ability to work a scheduled 8-hour shift, including a 30-minute lunch, between 11:30 AM and 8:00 PM Eastern Time .

Ability to participate fully in the required training schedule: 8:30 AM–5:00 PM Eastern Time during the first two weeks , with no time off permitted during the training period.

Ability to work occasional extended hours, including evenings or weekends, when business needs require mandatory overtime.

Reliable home internet meeting a minimum of 25 Mbps download and 10 Mbps upload , with a dedicated workspace suitable for protecting confidential health information.

Ability to travel occasionally to designated offices for training or meetings when required.

Benefits

Salary: $40,000–$52,300 annually for full-time employment, with actual compensation based on location, skills, experience, education, certifications, and other job-related factors.

Remote work: Nationwide remote position with a structured schedule and flexibility to work from home.

Health coverage: Medical, dental, and vision benefits supporting employees and their families.

Financial benefits: 401(k) retirement savings plan.

Time off: Paid time off, company and personal holidays, plus paid parental and caregiver leave.

Protection and wellness: Short-term and long-term disability coverage, life insurance, and additional well-being resources.

Professional development: Opportunities to build healthcare, customer service, care-management, and operational skills.

Training: Structured onboarding and training designed to prepare you for member-facing responsibilities and department processes.

Work-from-home support: Remote work environment with requirements designed to support secure, reliable service delivery and protection of confidential member information.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1