CHENNAI · FULLTIME
Care Engineer
Nokia
Chennai · onsite · Posted 22d ago
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Undisclosed10–15 yrsfulltimeChennai
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Section · 01
About this role
As a Care Engineer, you will extend advanced technical and product support within care service delivery. In this global 24x7 support environment, you will handle complex troubleshooting cases, particularly at the solution and system level. You will diagnose issues, work with internal teams, and work closely with RD to escalate and resolve customer problems.
With your passion for solving demanding situations/problems, and experience in a customer-facing cloud technology environment, you will focus on delivering an excellent customer support experience while constantly seeking ways to automate and simplify processes in a fast-paced setting.
HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN - Perform initial diagnosis of incidents and apply existing knowledge to find solutions.
- Collect logs, conduct health checks, and facilitate troubleshooting sessions between customers and L3 teams.
- Ensure seamless service delivery and continuous performance improvement.
- Participation: Join weekly case review meetings with Market and L3 teams to track progress and enhance resolution efficiency.
- Extend 24x7 critical incident support.
- Operate within the European time zone.
- Oversee and drive the entire delivery-to-care process.
You have:
- 10+ years of experience in technical care and Kubernetes development, with a Bachelor''s or equivalent degree.
- Practical experience in Kubernetes/OpenShift development, testing/support, or CNF support and deployment, or OpenStack support, development/testing.
- Advanced (Level-3) expertise on Linux.
- Worked/comfort to work in the European time zone or supported the European customer.
Nice to have:
- English language proficiency.
- Basic (Level-2) networking expertise will be a plus.
Sourced from naukri
Section · 02
Skills
OpenshiftKubernetesCustomer SupportTroubleshootingopenstackservice deliveryProduct SupportComputer NetworksdeploymentcloudLinuxKubernetes development
Section · Company
About Nokia
Nokia
Telecom
17.3k+
employees
1865
161 years old
Espoo, Southern Finland
Finland
About
Nokia is a technology leader across mobile, fixed, and cloud networks, our solutions enable a more productive, sustainable, and inclusive world.
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