Care Engineer

Job Description

As a Care Engineer, you will extend advanced technical and product support within care service delivery. In this global & 24x7 support environment, you will handle complex troubleshooting cases, particularly at the solution and system level. You will diagnose issues, work with internal teams, and work closely with R&D to escalate and resolve customer problems.

With your passion for solving demanding situations/problems, and experience in a customer-facing cloud technology environment, you will focus on delivering an excellent customer support experience while constantly seeking ways to automate and simplify processes in a fast-paced setting.

How You Will Contribute And What You Will Learn

• Perform initial diagnosis of incidents and apply existing knowledge to find solutions.
• Collect logs, conduct health checks, and facilitate troubleshooting sessions between customers and L3 teams.
• Ensure seamless service delivery and continuous performance improvement.
• Participation: Join weekly case review meetings with Market and L3 teams to track progress and enhance resolution efficiency.
• Extend 24x7 critical incident support.
• Operate within the European time zone.
• Oversee and drive the entire delivery-to-care process.
  
  

Key Skills And Experience

You have:

• 10+ years of experience in technical care and Kubernetes development, with a Bachelor's or equivalent degree.
• Practical experience in Kubernetes/OpenShift development, testing/support, or CNF support and deployment, or OpenStack support, development/testing.
• Advanced (Level-3) expertise on Linux.
• Worked/comfort to work in the European time zone or supported the European customer.
  
  

Nice to have:

• English language proficiency.
• Basic (Level-2) networking expertise will be a plus.
  
  

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits in India:

• Flexible and hybrid working arrangements to support work–life balance
• Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups
• A minimum of 90 days of Maternity and Paternity Leave based on eligibility
• Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
• Career growth & mobility – technical career paths, job rotations, international assignments, and relocation support
• Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms
• Opportunities to innovate and contribute through Nokia's research and development environment
• Recognition programs that celebrate outstanding contributions
• Workplace support – ergonomic working support and mobile device programs based on eligibility