Care Engineer
Nokia · Bengaluru · onsite · Posted 23d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
In this role you will provide Tier 2/3 technical support for packet core network solutions, ensuring prompt resolution of customer issues. Diagnose and resolve network faults, performance issues, and service disruptions. Manage escalations from customers, partners, and internal teams. Collaborate with engineering teams to resolve complex issues effectively. Monitor packet core network performance and proactively address potential issues. Perform routine maintenance, software upgrades, and patch deployments. Serve as a primary technical point of contact for customer support requests. Communicate effectively with customers, providing clear guidance and updates. Maintain detailed records of issues, resolutions, and troubleshooting steps.
HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN - Support areas by participating in emergency and 24/7 duty (emergency duty on rotational basis only for limited time in a month) as a
- Care Expert / SME Packet Core.
- Support customers'' regionsAPAC & India, MEA & Europe, NAM
- Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.
- Plan and execute technical tasks requiring specialist skills in own professional area.
- Works independently with the responsibility for solving customer request cases and reporting according to processes.
- Identifies and solves technical problems.
You have:
- 10+ years of relevant experience and/or a graduate equivalent (or higher) degree as a Care Expert / SME Packet Core.
- Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.
- Good in all technology call flows 2G, 3G, 4G, 5G, as per 3GPP standards.
- Fault identification/correction/ reporting skills on the particular subsystem and equipment
- Ready to support Emergencies on a 24/7 basis
It would be nice if you also had:
- Flexible to work in different time zones.
- Having Excellent in logical / analytical skills.
- Linux Cloud certification.
Sourced from naukri
Skills
Customer Support4gTechnical SupportTroubleshootingcloud certificationanalytical thinking5G3Gpp2ganalysis tools3groutine maintenanceContainerPacket CorecloudmaintenanceLinux
About Nokia
Nokia
Telecom
17.3k+
employees
1865
161 years old
Espoo, Southern Finland
Finland
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Nokia is a technology leader across mobile, fixed, and cloud networks, our solutions enable a more productive, sustainable, and inclusive world.
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