CHENNAI · FULLTIME
Care Engineer
Nokia
Chennai · onsite · Posted 37d ago
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Undisclosed8–13 yrsfulltimeChennai
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Section · 01
About this role
As a Care Engineer, you will act as the primary technical interface for customers and Customer Teams (CTs), driving timely resolution of technical issues across Kubernetes/OpenShift, CNF, or OpenStack environments. You will be responsible for end-to-end case ownership, incident diagnosis, log analysis, troubleshooting coordination, and ensuring effective delivery-to-care operations while maintaining high customer satisfaction.
HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN - Provide customer-centric technical support for Care cases and critical customer issues and own end-to-end case lifecycle and drive timely resolution through effective stakeholder management.
- Act as the primary interface between customers, Customer Teams (CTs), Market Teams, and L3 Engineering.
- Perform incident analysis, health checks, log collection, and troubleshooting activities and facilitate technical troubleshooting sessions between customers and L3 teams.
- Ensure regular governance and communication for assigned customer cases and participate in weekly case review meetings with Market and L3 teams.
- Support Major Escalations (ME), Emergency Management Escalations (EME), and critical incidents and drive Delivery-to-Care (D2C) activities and service readiness processes.
- Identify opportunities for automation, process simplification, and operational improvements and contribute to knowledge sharing and reuse of proven solutions.
- Provide on-call support and participate in 24x7 critical incident management activities.
You have:
- Bachelors degree in Computer Science, IT, Telecommunications, or a related field, with 8+ years of experience in Technical Support, Cloud Operations, or Customer Support.
- Hands-on expertise in Kubernetes/OpenShift, CNF, and/or OpenStack development, deployment, testing, or support.
- Strong Linux L3 administration and troubleshooting skills, with working knowledge of L2/L3 networking.
- Proven experience handling customer escalations, critical incidents, and high-priority technical issues.
- Experience with monitoring and observability tools such as Prometheus, Grafana, and ELK, with knowledge of ITIL, Incident/Problem Management, and telecom cloud solutions.
Nice to have:
- Knowledge of Docker, Helm, CI/CD, Git, DevOps, and scripting/automation using Python, Shell, or Ansible.
- Willingness to provide 24x7 critical incident and on-call support, including EME support.
- Strong analytical, problem-solving, troubleshooting, communication, and customer-facing skills.
Sourced from naukri
Section · 02
Skills
AutomationDevopsGrafanaDockerCloud OperationsKubernetescustomer satisfactionCustomer SupportHelmIncident AnalysisCall SupportEmergency Managementdeploymentcritical incident managementcloudAdministrationAnsibleGIT
Section · Company
About Nokia
Nokia
Telecom
17.3k+
employees
1865
161 years old
Espoo, Southern Finland
Finland
About
Nokia is a technology leader across mobile, fixed, and cloud networks, our solutions enable a more productive, sustainable, and inclusive world.
Industries
TelecomManufacturingElectronics
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