Care Coordinator

Care Coordination – Implementation of You Are Not Alone (YANA) Programme

• Develop individualized care plans for all patient types: on treatment, survivors, relapsed, and terminal stage
• Coordinate with State/Regional Care Coordinators and social/medical support teams for implementation
• Provide counseling to patients and families regarding treatment plans after consultation with doctors
• Coordinate inter-unit referrals and track patients until integrated into new care centers
• Manage incoming referred cases and ensure care plans are in place
• Connect families with appropriate support systems and external resources
• Run CanKids helpline numbers in assigned locations and respond to support requests
• Plan and manage State-level P2L Clinics and SSOPD at Samanwaya Kendras; generate periodic reports
• Facilitate financial, accommodation, and social support by collaborating with social support teams
• Assist families with documentation for government and non-government support

Patient Advocacy

• Ensure protection of patient privacy and dignity across all interactions and programs
• Collect family feedback and support the measurement of patient satisfaction indicators
• Contribute to planning and execution of patient-centered advocacy campaigns at state/regional levels

Training and Capacity Building

• Organize workshops and trainings for Care Coordinators and frontline workers (e.g., ASHAs, Anganwadi)
• Prepare training content, arrange faculty, manage logistics, and document feedback
• Act as Master Trainer for Trainee Patient Navigators and oversee their monitoring and evaluation
• Travel across regions/states to ensure quality training delivery and provide trainer feedback
• Support content development for training manuals and workshops throughout the year

Management

• Supervise a team of Patient Navigators in the region
• Conduct induction trainings for new Patient Navigators
• Identify and escalate issues or violations to management as required

Administrative Responsibilities

• Maintain accurate and updated patient records in vCAN (Virtual CanKids Assistance Network)
• Ensure timely documentation of all case-related information and escalate complex cases
• Submit weekly, monthly, and annual reports in prescribed formats to relevant departments

Miscellaneous Duties

• Participate in internal and external trainings to strengthen role capabilities
• Support CanKids research and impact studies by collecting relevant data
• Carry out any additional responsibilities as assigned by the management