MUMBAI · FULLTIME
Card Disputes Specialist
Wise Payments
Mumbai · onsite · Posted 12d ago
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Section · 01
About this role
- Maintaining consistent and high-level execution of daily tasks and recurring responsibilities within Card Disputes;
- Supporting own team in reaching main performance metrics targets and SLAs set to Operations organisation;
- Meeting individual SLAs and KPIs set for the role;
- Detecting and escalating domain related problems and complex issues, ensuring timely and relevant communication with stakeholders;
- Following Operational procedures and keeping track of critical updates.
- Execute the end-to-end investigation and resolution of complex Card Fraud (CF) and Non-Fraud (NF) disputes, ensuring every decision is strictly compliant with card scheme rules and regulatory requirements.
- Actively identify weaknesses or "friction points" in daily workflows, proposing and helping implement practical solutions that make our operations more scalable and efficient.
- Maintain a high bar for accuracy and security in every case handled, upholding detailed records and ensuring all reporting responsibilities are met with factual precision.
- Work closely with Customer Support, Compliance, and Product teams to gather evidence, resolve high-priority escalations, and provide frontline insights into emerging fraud trends.
- Possess excellent verbal and written communication skills, with the ability to express thoughts concisely and justify independent judgment calls with confidence.
- You have experience in an operational environment, preferably in payments, financial services, or back-office processing.
- You demonstrate strong attention to detail and commitment to maintaining high quality and accuracy in processing.
- You have good problem-solving and analytical skills to investigate and resolve dispute cases.
- You are a self-starter, capable of managing daily workload and prioritizing effectively to meet deadlines.
- Thrive under pressure by multitasking efficiently and taking full responsibility for tasks, whether working as a collaborative team player or independently.
- Exhibit a proactive, growth-oriented attitude by being keen to learn and valuing constructive feedback to continuously improve performance.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
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Section · 02
Skills
Section · Company
About Wise Payments
Wise Payments
FinTech
1001-5000
employees
2011
15 years old
London, England
United Kingdom
₹23.8L PA avg
Avg at Wise Payments
About
Wise is a global technology company, building the best way to move and manage the worlds money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
Industries
Employee ratings
4 reviews
Culture
2.3
Career growth
1.8
Work-life
3.0
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