Car Sales Manager

• Achieve monthly and annual vehicle sales targets for the dealership.
• Manage, motivate, and monitor the performance of the sales team.
• Set individual targets and track daily, weekly, and monthly performance.
• Monitor leads, enquiries, follow-ups, test drives, bookings, and retail deliveries.
• Ensure proper lead allocation and timely follow-up by the sales team.
• Review sales funnel and identify opportunities to improve conversion ratios.
• Conduct regular team meetings and provide guidance and coaching to Sales Consultants and Team Leaders.
• Ensure proper customer handling throughout the sales process.
• Monitor competitor activities, market trends, and customer preferences.
• Coordinate with CRM, Finance & Insurance, Accessories, Service, and other departments for smooth vehicle delivery.
• Ensure accurate documentation for bookings, invoicing, finance, insurance, and vehicle delivery.
• Monitor cancellation, lost sales, pending bookings, and ageing leads.
• Ensure adherence to company and OEM sales processes, policies, and standards.
• Handle customer escalations and ensure timely resolution of complaints.
• Prepare and share daily, weekly, and monthly sales performance reports.
• Drive customer satisfaction and improve customer retention and referral business.
• Monitor showroom discipline, presentation, and overall sales team productivity.
• Support recruitment, onboarding, training, and development of the sales team.

Key Skills

• Strong sales and team management skills.
• Good knowledge of automobile retail sales.
• Excellent communication and negotiation skills.
• Strong customer-handling and problem-solving abilities.
• Good knowledge of MS Excel and CRM/DMS systems.
• Target-oriented with strong analytical and decision-making skills.
• Ability to lead and motivate a sales team.

Experience

38 years of experience in automobile sales, preferably with experience as a Team Leader / Sales Manager in an automobile dealership.

Education

Graduate in any discipline. MBA/PGDM in Sales or Marketing will be an added advantage.