Car Loan Executive

Role & responsibilities

1. Business Development & Lead Generation

• Generate new car loan leads through automobile dealers, direct customer referrals, field visits, and business partners.
• Develop and maintain strong relationships with car dealerships and channel partners.
• Identify prospective customers and convert leads into loan disbursements.

2. Customer Acquisition & Sales

• Promote car loan products and explain loan features, interest rates, tenure, and repayment options.
• Understand customer requirements and recommend suitable financing solutions.
• Achieve monthly, quarterly, and annual sales targets assigned by the organization.

3. Loan Processing & Documentation

• Collect and verify customer KYC, income, and vehicle-related documents.
• Ensure complete and accurate loan application processing.
• Coordinate with credit, operations, and underwriting teams for quick loan approvals.

4. Customer Relationship Management

• Build and maintain long-term relationships with customers and dealers.
• Handle customer queries regarding loan eligibility, documentation, and loan status.
• Ensure high levels of customer satisfaction and service quality.

5. Dealer Relationship Management

• Regularly visit dealer locations and strengthen business relationships.
• Conduct dealer meetings and product awareness sessions.
• Support dealers in increasing financed vehicle sales.

6. Market Intelligence

• Monitor competitor products, pricing, and market trends.
• Provide market feedback and customer insights to management.
• Identify opportunities for business expansion in assigned territories.

7. Collection & Portfolio Quality

• Ensure sourcing of quality loan cases as per company policy.
• Support collection teams in resolving early delinquency cases when required.
• Maintain portfolio quality and control credit risk.

8. Reporting & Compliance

• Prepare daily sales reports, pipeline reports, and dealer visit reports.
• Update CRM and sales management systems regularly.
• Ensure adherence to company policies, compliance requirements, and regulatory guidelines.

Preferred candidate profile

Required Skills

• Strong sales and negotiation skills.
• Excellent communication and interpersonal abilities.
• Knowledge of retail lending and vehicle finance products.
• Ability to build dealer and customer relationships.
• Target-oriented and self-motivated.
• Basic computer and CRM knowledge.

Key Performance Indicators (KPIs)

• Loan disbursement volume.
• Number of new customer acquisitions.
• Dealer productivity.
• Lead conversion ratio.
• Portfolio quality.
• Customer satisfaction levels.
• Revenue and target achievement.