Captain

Brand: Mezcalita

Location: Mumbai

Department: Food & Beverage Service

Reports To: Restaurant Manager

Job Type: Full time

Role Summary: We are hiring a Captain for Mezcalita to lead a section of the floor, ensuring guests receive attentive, high-quality service and the team delivers a consistent guest experience.

Key Responsibilities:

• Supervise and coordinate stewards within the assigned section
• Take guest orders, suggest menu items, and manage upselling
• Ensure timely and accurate order delivery from kitchen/bar to table
• Handle guest queries, feedback, and minor complaints; escalate when needed
• Conduct table checks and ensure service standards (SOPs) are followed
• Train and guide stewards on service etiquette and menu knowledge
• Coordinate with kitchen and bar teams for smooth service flow
• Assist in opening/closing checklists and section-wise stock checks

Requirements:

• Diploma/Degree in Hotel Management preferred, not mandatory
• Minimum 23 years of experience in a similar role, preferably in a full-service restaurant/bar
• Strong communication and guest-handling skills
• Basic knowledge of food, beverage, and cocktail menus
• Leadership ability to guide a small team
• Willingness to work in shifts, including weekends and holidays