Captain

Captain

Department: Operations Service

Reports to: Restaurant Manager

Job Summary:

Responsible for supervising a designated section, ensuring guests receive prompt and high-quality service, and leading the service team during operations.

Key Responsibilities:

Supervise and coordinate the work of stewards and senior stewards.

Greet guests, take orders, and ensure accurate billing.

Maintain product knowledge of menu items, cocktails, and wines.

Ensure service standards and guest satisfaction.

Train team members in service excellence and upselling.

Handle guest complaints or escalate to management when necessary.

Coordinate with kitchen and bar for timely order execution.

Skills & Requirements:

Excellent communication and leadership skills.

Thorough knowledge of food & beverage service procedures.

Experience handling POS systems.

2 - 4 years of experience in a similar role.