Capital markets Support

Capital Markert Production Support JOB Description,

Production Support Analyst / Application Support Specialist (Capital Markets)

Mandatory Skills

• Strong hands-on experience in Linux/Unix Administration
• Strong knowledge of SQL and database querying
• Experience with Autosys Job Scheduling
• Good understanding of ITIL processes (Incident Management, Problem Management, Change Management, Service Request Management)
• Clear and effective verbal and written communication skills
• Minimum 5 years of IT experience in Application/Production Support

Domain Knowledge

• Good understanding of Capital Markets domain
• Experience with any of the following applications is highly preferred:
• Wall Street
• Murex
• Calypso

Preferred Business Knowledge

Knowledge of the following financial products/business areas will be an added advantage:

• Securities Lending
• Derivatives, Prime
• Foreign Exchange (FX)
• Commodities
• Fixed Income Products

Key Responsibilities

• Provide L2/L3 application production support for Capital Markets applications.
• Monitor applications, batch jobs, and interfaces using Autosys and other monitoring tools.
• Perform incident analysis, troubleshooting, and resolution within SLA timelines.
• Execute SQL queries for data analysis and issue investigation.
• Work closely with business users, development teams, and infrastructure teams.
• Participate in root cause analysis (RCA), problem management, and continuous service improvement initiatives.
• Follow ITIL-based support processes and governance standards.

Experience

• 5+ years of Application/Production Support experience.
• Prior exposure to Capital Markets trading, settlement, or risk management applications preferred.

This profile is ideal for candidates with a strong production support background in Capital Markets environments and expertise in Linux, SQL, and Autosys.