Capacity Building Officer

Capacity Building Officer

GVK Emergency Management and Research Institute (GVK EMRI) is seeking a Capacity Building Officer to lead the entire training track for our Dial 112 project. This role is crucial for ensuring service quality through effective supervision, monitoring team performance, and maintaining strict adherence to Service Level Agreements (SLAs).

Role & Responsibilities:

• Lead the entire training track for the project.
• Ensure service quality by appropriate supervision of call takers.
• Monitor the performance of the team and provide feedback, taking immediate on-the-spot corrective action.
• Ensure that the SLAs are maintained by the team.
• Must be able to perform all the functions of call takers.
• Cooperate with PMC (Project Management Consultant) and concerned government departments, furnishing data/reports as required by PMC.
• Perform any other tasks assigned by concerned government departments & PMC, concerning Dial 112.

Preferred Candidate Profile:

• Any Graduate with an MBA.
• Minimum 07 years of overall experience.
• Minimum 03 years of experience in Corporate HR training.