CAO - Officer

Who we are looking for:    

The   Officer, CPO Business   Management   supports   the day -to-day business management, operational reporting, and strategic communication for the Product organization. This role works closely with the Chief Administrative Officer (CAO) for the CPO, contributing across content, business management, and execution priorities.  

The role is responsible for supporting operational rigor and transparency across the CPO   through effective stakeholder management and cross-functional coordination, while assisting   with business management reporting,   Confluence   governance ,   headcount and capacity tracking, risk and control activities, OKR tracking, operating model documentation, and monthly business review (MBR) materials, while contributing to the development and governance of Product content and narrative.  

Why this role is important to us:    

As Product continues to scale in size, complexity, and strategic importance, there is a growing need for strong business management capabilities alongside content and narrative leadership.   

What you will   be responsible for    

Product Business Management & Reporting    

Own and   facilitate   business management reporting for the Product organization, including dashboards, scorecards, and executive   level summaries   

Produce monthly business review (MBR) materials and commentary, translating data into clear insights, risks, and actions for leadership   

Support OKR definition, tracking, and reporting, ensuring alignment between strategy, execution, and outcomes   

Develop and   maintain   operating model documentation, including roles, responsibilities, governance forums, and decision rights   

Headcount, Capacity & Resource Management    

Collaborate   with Finance, HR, and the Product CAO to support:    

Headcount tracking and reporting   

Capacity and   utilization   analysis   

Workforce planning inputs and hiring approvals   

Maintain transparent views into resource allocation and constraints across Product   

Product related Strategic Narrative and data gathering     

Review Product content and narrative, ensuring clarity, consistency, and alignment with strategic and operational priorities. Write  commentaries,  where necessary.    

Translate Product strategy, performance, and risks into clear, compelling executive   level commentaries   

Risk, Controls & Governance Support    

Support Product leadership in risk identification, issue tracking, and control remediation, including coordination with Operational Risk, Compliance, and Audit   

Assist   with documentation and tracking of control actions, governance decisions, and remediation plans   

Help embed consistent governance and operating discipline across Product initiatives   

Operational Excellence & Enablement    

Drive continuous improvement in business management processes,   leveraging   tools, templates, and automation where appropriate   

Leverage AI tools (including Copilot) to improve reporting efficiency, insight generation, and content quality   

Support ad hoc strategic initiatives and projects as needed    

   

What we value    

These skills will help you succeed in this role:   

Demonstrated experience in business management, CAO, chief of staff, or strategy support roles    

Strong ability to translate data into executive ‑ ready insights and narratives    

Experience with headcount, financial, and workforce data, and comfort working across Finance and HR partners    

Proven ability to   operate   in a matrixed, fast ‑ paced, and highly regulated environment    

Strong execution rigor with an ability to manage ambiguity and competing priorities    

Advanced PowerPoint and Excel skills; familiarity with AI ‑ enabled productivity tools (e.g., Copilot)    

Prior experience in Tableau, Power   BI   or any other equivalent visualization tool.  

   

Education & Preferred Qualifications    

Overall,  6 + years of work experience.    

P rior experience in CAO, business management, strategy, consulting, or transformation roles preferred   

Experience supporting senior leaders within Product, Investment Services, or adjacent financial services functions a plus   

Bachelor’s degree   required  

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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