{"@context":"https://schema.org","@type":"JobPosting","title":"Canadian Tax Support / Lead Canadian Tax Support Professional","description":"

4-8 years of relevant experience in Canadian Tax Support / Tax Customer Support / Tax Operations.
Strong knowledge of Canadian taxation and tax processes.
Proven experience in direct client/customer handling.
Strong experience managing customer and operational escalations.
Experience managing a team or acting as a team lead.
Experience in workflow/queue management.
Strong understanding of operational metrics, SLA/TAT, productivity, and quality.
Experience preparing MIS, reports, dashboards, or operational metrics.
Excellent communication and stakeholder-management skills.
Strong analytical, decision-making, and problem-solving abilities.
Ability to coach and mentor team members.
Strong organizational and multitasking skills.
Candidates should be comfortable working the above schedule, particularly during the Canadian tax busy season.

Location - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote","datePosted":"2026-09-01T00:00:00.000Z","validThrough":"2026-10-31T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"15143349"},"url":"https://myjobb.ai/jobs/canadian-tax-support-lead-canadian-tax-support-professional/15143349","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Jero Technologies","logo":"https://img.naukimg.com/logo_images/groups/v1/mobile/11899457.gif"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"Maharashtra","addressCountry":"India"}}]}