Campaign Manager

Job Description:

As a Platform support associate you will work with external & internal customers (client/Resellers/GMP) & support Google Ads Platform queries pertaining to DV360 thus providing support to client employees and Advertisers / clients directly on campaign performance-related issues. You will receive consults from internal teams for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers optimize them to deliver desired results.

These are highly paid services for customers across B-B & B-C hence will require excellent communication & product knowledge skills specific to Google Platform/360 offerings

Process Proficiency Required - Should be expert in

Google Platform product certified i.e either of these PODs -

Superior Language & Customer service mindset for all channels (Phone, Chat & Email)

Deep understanding of Google product/services and ecosystem

Qualification & Experience Required Requirement -

Display & Video(DV) 360 - Must have knowledge of ; either 1 or more of:

Experience with DoubleClick Bid Manager, DoubleClick Ad Exchange, Google Adwords, DoubleClick Digital Marketing, Doubleclick Campaign Manager, Doubleclick Search , Doubleclick for Publishers

Experience in Real-Time Bidding or other related platform

Proficient in SQL, HTML, and JavaScript

Minimum 2 years of hands-on work experience in DV360 (Google Ads – Digital Marketing)

Experience in customer support, troubleshooting, chat support, and email process

Strong working knowledge and practical exposure to DV360

Excellent communication skills are mandatory

Candidates with relevant DV360 experience along with strong communication skills will be considered for the Platinum SME designation.

Interview Process:

Versant Hire Pro Test – Video Test to be completed using a laptop only.

Operations Round – Candidates scoring a minimum of 60% in the Versant test will be scheduled for the operations interview.

Final Round – Face-to-face interview for final selection and offer rollout.