Caller

Company Description MyMoneyMantra (MMM) is India's largest physical-digital marketplace for loans, mortgages, and credit cards, helping customers compare products from over 100 financial institutions. The company focuses on simplifying personal finance and delivering the right mix of financial products in an efficient, customer-centric manner. Over the past five years, MMM has originated $4 billion in credit and supported millions of individuals in navigating their financial options. Founded in 1989 and headquartered in New Delhi, India, MMM combines deep industry experience with technology-driven solutions to expand access to financial products across the country.
Role Description This is a full-time, on-site Caller role based in Surat. The Caller will contact prospective and existing customers to explain loan, mortgage, and credit card offerings, clarify product features, and answer basic queries. The role includes gathering and verifying customer information, recording call details in internal systems, and coordinating with sales or relationship managers to support lead conversion. The Caller will follow scripts and compliance guidelines, meet daily and weekly call targets, and maintain a courteous, professional communication style. The role also involves providing feedback from customers to the team to help improve processes and customer experience.
Qualifications

• Strong verbal communication skills in English and local languages, with clear and polite telephone etiquette.
• Customer service skills, including active listening, empathy, and the ability to handle objections or basic concerns.
• Basic computer proficiency, including data entry, CRM usage, and accurate documentation of call outcomes.
• Understanding of or interest in financial products such as loans, mortgages, and credit cards; willingness to learn product details and regulatory guidelines.
• Ability to work on-site in Surat, meet call volume and quality targets, and collaborate effectively with sales and operations teams.
• Prior experience in call center, telecalling, or customer support roles is an advantage but not mandatory.
• Minimum high school diploma; a college degree in business, commerce, or related fields is a plus.