Caller

Company Description Raise To Give Foundation is a purpose-driven nonprofit fundraising organization focused on supporting essential healthcare for children aged 0–9. The foundation enables transparent, community-driven fundraising so young children can receive timely medical treatment, care, and support during critical stages of their early lives. Its mission is to make child healthcare fundraising trustworthy, responsible, and impactful by connecting compassionate individuals and organizations with genuine medical needs. Raise To Give Foundation supports causes such as medical treatments, emergency care, surgeries, therapies, and life-saving interventions for young children. Guided by transparency and accountability, the organization helps donors contribute with confidence while improving health outcomes and offering hope to children and families regardless of background or circumstances.

Role Description This is a full-time on-site Caller position based in Vasai. The Caller will contact potential and existing donors, clearly explain the foundation's mission, and encourage contributions to support children's healthcare needs. Day-to-day responsibilities include making outbound and receiving inbound calls, answering donor questions, recording call details accurately, and updating donor information in internal systems. The role involves following call scripts ethically, maintaining professional and empathetic communication, coordinating with the fundraising and operations teams, and meeting defined call and fundraising targets. The Caller will also support follow-up activities, share campaign updates with donors, and provide feedback to improve outreach strategies.

Qualifications

• Strong communication and interpersonal skills, including clear spoken English and the ability to build trust over the phone.
• Basic computer literacy and ability to work with call logs, donor databases, and online communication tools.
• Customer service or calling experience in fundraising, sales, or tele-support is an advantage.
• Ability to work on-site in Vasai, manage time effectively, and handle high call volumes with professionalism.
• Empathy toward children and families in need, integrity in handling donor conversations, and commitment to nonprofit values.
• Minimum high school diploma or equivalent; additional education in communications, social work, or related fields is beneficial.
• Willingness to learn about healthcare fundraising and follow organizational guidelines, scripts, and compliance standards.