BENGALURU · FULLTIME
Call Quality Monitoring
Adecco Group
Bengaluru · onsite · Posted 4d ago
Sourced from
₹6.0L - ₹15.0L PA3–8 yrsfulltimeBengaluru
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
Urgent Hiring
CQM (Call Quality Monitoring)
Experience: 2-10 Years
Maximum Budget: 15 LPA
Apply-
( +[phone removed]
*:[email removed]
Key Requirements:-
- US Mortgage Experience is mandatory/preferred.
- Prior experience in:
- Call Monitoring
- Call Audits
- Quality Assurance
- Mortgage Servicing
- Mortgage Originations
- Responsible for evaluating calls for:
- Compliance Adherence
- Customer Service Standards
- Process Compliance
- Quality Metrics
- Experience in quality scorecards, call calibration, trend analysis, reporting, and coaching feedback.
Candidate Profile:-
- Strong communication skills.
- Comfortable working with quality metrics and reporting.
- Open to Night Shift and Work From Office.
Sourced from naukri
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
Call MonitoringCall QualityQuality MonitoringCQMMortgage orginationMortgage ServicingQuality Metricscall auditsQuality Assuranceus mortgage
Section · Company
About Adecco Group
Adecco Group
Recruitment
1.4k+
employees
1999
27 years old
Bangalore / Bengaluru, Karnataka
India
₹6L PA avg
Avg at Adecco Group
₹6L – ₹15L PA
This role
About
Adecco Group delivers comprehensive HR solutions, connecting talent with job opportunities while providing industry insights and candidate development.
Industries
RecruitmentInternet
Employee ratings
10 reviews
3.8/ 5
Culture
3.6
Career growth
3.2
Work-life
4.0
Employees rate it well for
Work-Life Balance38Overall Company38
Find them on