{"@context":"https://schema.org","@type":"JobPosting","title":"Call quality auditor","description":"

We are looking for a detail-oriented B2B Sales Call Auditor to monitor, evaluate, and improve the quality of sales calls. The role involves auditing customer interactions, ensuring process adherence, providing feedback to sales teams, and supporting continuous improvement in sales performance.

Key Responsibilities:

Audit and evaluate B2B sales calls based on defined quality parameters.
Monitor calls for communication quality, sales pitch, objection handling, compliance, and customer engagement.
Ensure sales executives are following the correct calling process and scripts.
Identify gaps in sales conversations and share actionable feedback with the team.
Prepare daily/weekly quality audit reports and performance insights.
Conduct feedback sessions with sales executives and help improve conversion quality.
Track common errors and suggest process improvements.
Coordinate with Sales Managers and Trainers for improvement plans.
Maintain quality scores and audit records.

","datePosted":"2026-06-25T00:00:00.000Z","validThrough":"2026-08-24T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4357543"},"url":"https://myjobb.ai/jobs/call-quality-auditor/4357543","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Navigant Technologies","logo":"https://static.ambitionbox.com/assets/v2/images/rs:fit:200:200:false:false/aHR0cHM6Ly9tZWRpYS5uYXVrcmkuY29tL21lZGlhL2FiY29tcGxvZ28vbmF2aWdhbnQtdGVjaG5vbG9naWVzLmpwZw.webp","sameAs":"www.navigant.in"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Delhi","addressRegion":"Delhi","addressCountry":"India"}}],"baseSalary":{"@type":"MonetaryAmount","currency":"INR","value":{"@type":"QuantitativeValue","minValue":225000,"maxValue":400000,"unitText":"YEAR"}}}