Call Quality Analyst

Job Title: Quality Analyst

Location: Noida, Sector 63
Work Mode: Work from Office (WFO)
Working Days: 6 Days a Week

Preferred: Immediate joiner

Languages required : Kannada & Malayalam, or Tamil &Telugu

Company WyzMindz Solutions Pvt Ltd

Eligibility Criteria

• Minimum 1 year of experience as a Customer Care Executive (CCE) in a Call Center/BPO.
• Candidates must be proficient in speaking Kannada & Malayalam,
• Tamil, or Telugu.
• Good communication and interpersonal skills.
• Basic understanding of customer service processes and call handling.

Roles & Responsibilities

• Conduct quality audits of customer interactions, including calls, chats, and emails, as per defined quality parameters.
• Identify process gaps, compliance issues, and areas of improvement.
• Provide timely and constructive feedback to agents to improve their performance and quality scores.
• Prepare and maintain quality reports, audit records, and performance trackers.