Call Quality Analyst
Qdegrees services · Pune · onsite · Posted 49d ago
₹2.0L - ₹3.2L PA0–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Monitor and audit customer calls for quality & compliance
Evaluate calls against defined quality parameters
Identify process gaps and provide feedback
Prepare daily/weekly audit reports
Coordinate with Operations for corrective actions
Evaluate calls against defined quality parameters
Identify process gaps and provide feedback
Prepare daily/weekly audit reports
Coordinate with Operations for corrective actions
Sourced from naukri
Skills
Call AuditCall MonitoringCall Quality
About QDegrees
Qdegrees services
Management Consulting
550
employees
2013
13 years old
Jaipur, Rajasthan
IN
₹3.2L PA avg
Avg at QDegrees
₹2L – ₹3.3L PA
This role
About
QDegrees Services, we are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience.
Industries
Management ConsultingAnalytics & KPOBPOIT Services & ConsultingSoftware Product
Employee ratings
10 reviews
3.5/ 5
Culture
3.1
Career growth
2.7
Work-life
3.1
Employees rate it well for
Overall Company35Work-Life Balance34
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