Call Coordinator

Key Responsibilities:
• Handle incoming calls and assist callers with their queries and concerns.
• Attend calls related to animal welfare, rescue, and support requests.
• Record and maintain accurate call details, complaints, and requests.
• Coordinate with field teams for timely action and follow-up.
• Maintain daily call records and basic MIS reports.
• Escalate urgent or critical cases to the concerned team.
• Ensure professional and courteous communication with callers.

Eligibility & Skills:
• Graduate in any discipline.
• 02 years of experience in Helpdesk, Customer Support, Telecalling, or similar roles.
• Good communication skills in Hindi and English.
• Basic knowledge of MS Excel and MS Office.
• Good listening, coordination, and problem-solving skills.
• Comfortable working in a Night Shift.
• Prior experience in animal welfare/customer support will be an added advantage.

Experience: 0–2 Years

Location: Delhi

Shift: Night Shift

Interested candidates can apply directly or share their CV at [email removed]