Call Centre Officer - Branch Channel
AU Small Finance Bank · Jaipur · onsite · Posted 45d ago
Undisclosed1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
:- AU Small Finance Bank Limited is seeking a dedicated and customer-focused professional to join our Sales Department as a Call Centre Officer specializing in Branch Channel operations. This role is pivotal in managing inbound and outbound communications with customers, addressing their banking needs, and supporting branch sales initiatives. The ideal candidate will possess strong communication skills, a thorough understanding of financial products, and the ability to resolve customer queries efficiently while promoting the bank's services. This position requires a proactive approach to customer engagement, adherence to compliance standards, and collaboration with branch teams to enhance customer satisfaction and drive business growth within the financial services sector.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Responsibilities:-
- Handle inbound and outbound customer calls related to branch banking services, ensuring timely and accurate information delivery.
- Assist customers with account inquiries, transaction details, product information, and service requests in alignment with bank policies.
- Identify customer needs and cross-sell appropriate banking products and services to support branch sales targets.
- Maintain detailed and accurate records of customer interactions and transactions using the banks CRM and call management systems.
- Collaborate closely with branch staff to resolve complex customer issues and escalate cases as necessary to ensure prompt resolution.
- Adhere strictly to regulatory compliance, data privacy, and internal control procedures during all customer interactions.
- Monitor call quality and customer feedback to continuously improve service standards and operational efficiency.
- Participate in training sessions to stay updated on new banking products, services, and industry best practices.
- Support branch marketing campaigns by providing customers with relevant information and facilitating lead generation.
- Generate regular reports on call metrics, customer feedback, and sales conversions to assist management in decision-making.
Skill:-
- Customer Relationship Management (CRM) Software
- Financial Product Knowledge
- Effective Communication
- Sales and Cross-Selling Techniques
- Regulatory Compliance and Data Privacy
- Problem Solving and Conflict Resolution
- Call Handling and Telephony Systems
- Time Management and Multitasking
- Attention to Detail
- Reporting and Data Analysis
Preferred Qualifications:-
- Bachelors degree in Commerce, Business Administration, Finance, or a related field.
- Minimum of 2 years experience in a call center or customer service role within the financial services industry, preferably with exposure to branch banking operations.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required abilities
- Physical: #*Physical*#
- Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific requirements
- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#
Other details
- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Call QualityCustomer EngagementcrmBanking ProductsBranch Marketingcustomer feedbackBranch BankingCall CenterCustomer QueriesCall HandlingBankingBranch ChannelBranch SalesCommunication SkillsAdministrationcompliance
About AU Small Finance Bank
AU Small Finance Bank
Banking
50.9k+
employees
1996
30 years old
Jaipur, Rajasthan
India
About
AU Small Finance Bank offer banking services such as personal banking, online banking, internet banking, business & corporate banking, insurance, loans, investments, retail banking & much more.
Industries
BankingFinancial Services
Employee ratings
14,223 reviews
3.8/ 5
Culture
3.6
Career growth
3.5
Work-life
3.7
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