Call Centre Head & HR

Key Responsibilities

Recruitment & Onboarding:

• Design and implement effective hiring
• Source potential candidates through job portals, social media, and employee referrals.
• Conduct initial screenings and coordinate interviews with relevant stakeholders.
• Manage the end-to-end onboarding process, including documentation and orientation.
• Maintain and update candidate databases and generate regular recruitment reports.

Administrative & HR Operations:

• Supervise daily call centre operations, ensuring optimal performance and workflow.
• Maintain accurate employee records.
• Coordinate payroll processes and ensure compliance with HR and statutory policies.
• Address employee grievances promptly and escalate when necessary.
• Ensure compliance with company policies, procedures, and applicable labour laws.