Call Centre Executive

Role & responsibilities

• Handle inbound and outbound calls professionally and courteously.
• Schedule, reschedule, and cancel appointments with consultants and departments.
• Respond to patient inquiries regarding hospital services, doctors, timings, and procedures.
• Coordinate with clinical and non-clinical departments to resolve patient queries.
• Conduct follow-up calls for appointments, investigations, procedures, and patient feedback.
• Register patient details accurately in the Hospital Information System (HIS).
• Maintain accurate call logs and patient records.
• Escalate complaints and unresolved issues to the appropriate department.
• Provide information on health packages, preventive health check-ups, and hospital services.
• Ensure confidentiality of patient information and comply with hospital policies.
• Achieve call quality, response time, and productivity targets.
• Support patient satisfaction initiatives and service excellence programs.

Preferred candidate profile

1. Qualification : Any UG PG Degree
2. Candidates should have good communication
3. Candidates having experience in hospital is an added advantage