Call Center Team Leader

Call Center Team Leader Jobs in Bangalore | E-Commerce Support Team Leader - E-Commerce Support - Bangalore, India

Are you a performance-driven leader with experience managing e-commerce customer service teams Fusion CX is hiring a Team Leader for its Bangalore site. If you have over two years of experience in team handling roles within a call center or customer service operations in the e-commerce domain, this is your opportunity to step into a high-impact role with a company renowned for its people-first culture and operational excellence. Whether you are exploring customer service jobs or call center jobs in Bangalore or looking to grow your career with a global CX company, this leadership role offers the visibility, growth, and ownership you ve been seeking. Apply now and join Fusion CX in one of the most promising Bangalore jobs in customer experience management.

Job Description

What you will do as a team leader in Fusion CX in Bangalore:

• Lead a team of customer support professionals handling e-commerce-related queries and services.
• Monitor and drive performance across key metrics like CSAT, AHT, Quality, and Productivity.
• Conduct regular huddles, one-on-one coaching sessions, and team reviews to maintain service excellence.
• Resolve escalations effectively to ensure customer satisfaction and issue closure.
• Track team performance and provide timely reporting to operations leadership.
• Collaborate with internal teams, such as Training and Quality, to ensure compliance and facilitate upskilling.
• Build and maintain a high-performance culture within the team through motivation and accountability.

Job Requirements

• Graduation in any discipline (mandatory)
• Minimum 2 years of experience as a Team Leader in a BPO, specifically within e-commerce
• Ability to manage service KPIs and team performance with a data-driven approach
• Excellent coaching, communication, and conflict-resolution abilities
• Proficiency in operational reporting and familiarity with customer service metrics
• Willingness to work from the Bangalore office and adapt to business-driven shifts

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