Call Center Team Lead

Role & responsibilities

1. Supervise day-to-day activities of call centre executives handling emergency calls.

2. Ensure accurate call handling, information capture, and timely ambulance dispatch.

3. Guide, coach, and support agents during critical calls and escalations.

4. Monitor attendance, shift adherence, and individual performance metrics.

5. Ensure compliance with SOPs, scripts, and emergency response protocols.

6. Report shift performance, issues, and improvements to the Call Centre Head.

Interested candidates can walk-in between 10am to 4pm from 27th Apr to 30th April 2026, in the below mentioned address:

Address :

LK Corporate Park, 3rd Floor,
New Dhamtari Road, Dumartarai
Raipur, Chhattisgarh

Contact Person:

Swanim, Contact Number: [phone removed]