Call Center Senior Associate
NTT DATA BUSINESS SOLUTIONS · Gurugram · onsite · Posted 61d ago
Undisclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.
Key Responsibilities - Make high-volume outbound calls to prospective and existing customers
- Promote telecom products (plans, upgrades, bundles, retention offers)
- Understand customer needs and recommend tailored solutions
- Achieve daily, weekly, and monthly sales targets
- Handle objections and rejections professionally
- Maintain accurate CRM records (calls, conversions, follow-ups)
- Ensure compliance with scripts, quality, and process standards
- Deliver strong customer experience while maximizing revenue
- Strong communication with neutral/clear English accent
- Sales mindset with persuasive ability
- Active listening and customer empathy
- Resilience and ability to handle rejection
- Basic system/CRM handling
- Graduate (flexible based on communication skills)
- 2-4 years of experience (freshers welcome; BPO/sales preferred)
Sourced from naukri
Skills
Customer ExperienceAgilecrmCRM Handlingsales targetsconsultative sellingOutboundCall Centeroutbound callsTransportationCommunication SkillsSalesbpocomplianceTelecomOutbound Sales
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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2,105 reviews
4.1/ 5
Culture
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Work-life
4.0
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