Call Center Senior Analyst
NTT DATA BUSINESS SOLUTIONS · Gurugram · onsite · Posted 62d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Hybrid role combining individual sales contribution with team support responsibilities including coaching, SME support, and escalation handling.
Key Responsibilities - Handle complex and high-value sales calls
- Act as SME and provide floor support to agents
- Coach and mentor team members
- Monitor call quality and provide feedback
- Assist in onboarding and training
- Track team and individual performance
- Handle escalations and critical cases
- Support reporting and dashboards
- Strong sales experience (telecom/BPO preferred)
- Excellent communication skills
- Coaching and mentoring ability
- Strong objection handling skills
- Ability to multitask under pressure
- 35 years in international BPO/sales
- SME/team handling experience preferred
Sourced from naukri
Skills
Call QualityEscalation HandlingAgilehandle escalationsTeam HandlingCall CenterDentalTransportationOnboardingCommunication SkillsInternational BPOSalesobjection handlingbpoTelecom
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
Employee ratings
2,105 reviews
4.1/ 5
Culture
4.0
Career growth
3.5
Work-life
4.0
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