MUMBAI · FULLTIME
Call Center Representative
BPK Tech Services India Private Limited
Mumbai · onsite · Posted 20d ago
Sourced from
Undisclosed2–7 yrsfulltimeMumbai
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.7s
- Found the form on Naukri · 14 questions to answer1.7s
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Section · 01
About this role
- To comply with the regulatory regimes in which SS&C operates including DataProtection, Financial Crime Prevention and CASS regulations
- Knowledge and Technical Skills Proficiency in the English (UK) language is essential, both spoken and written language skills are required
- Provide real-time assistance to clients through inbound and outbound telephonecalls, web chat, answering questions, resolving issues, and offering guidance
- Processing transactions to agreed service levels, quality standards and whererelevant within agreed financial authority limits
- Supporting clients with a number of platform specific support tools and processes
- Adherence to schedules to ensure Service Level Agreements are achieved
- Ensure timely and accurate responses to client enquiries while maintaining aprofessional and client-centric approach
- Proficiency in the English (UK) language is essential, both spoken and writtenlanguage skills are required to communicate with UK colleagues and UK and globalclients
- A flexible approach to completing variety of tasks to support TL / TM and otherteams for business needs
- To escalate issues or potential breaches to Line Manager
- Provide a quality service, aiming for 100% accuracy and timeliness of delivery
- To review processes and practices within your role to propose change andimprovement where individual and team performance are being affected
- Keeps own knowledge of processes, products and appropriate regulation up to date
- Proven experience in a contact centre role, with a minimum of 2+ years of experience
- Preferably in the UK Mutual Funds Financial Services environment
- Good keyboard skills and familiar with Microsoft word and excel Ability to identify areas of risk or concern, either within team or in the business
- Exceptional communication and interpersonal skills
- Flexible and adaptable to change and challenges
- This role offers a unique opportunity to combine your financial expertise, client serviceskills, and UK language proficiency to deliver outstanding value to our clients
- If you are adedicated and knowledgeable professional who thrives in a dynamic environment, weencourage you to apply and join our team
Sourced from naukri
Section · 02
Skills
UK languageCall CenterInternational Voice ProcessInbound Voice Process
Section · Company
About BPK Tech Services India
BPK Tech Services India Private Limited
IT Services & Consulting
94
employees
2007
19 years old
Minnetonka, Minnesota
US
₹9.9L PA avg
Avg at BPK Tech Services India
About
BPK Tech Services India offers custom software development solutions, leveraging Agile methodologies to enhance productivity across diverse business sectors.
Industries
IT Services & Consulting
Employee ratings
10 reviews
4.2/ 5
Culture
3.6
Career growth
3.4
Work-life
3.7
Employees rate it well for
Work-Life Balance42Overall Company42
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