{"@context":"https://schema.org","@type":"JobPosting","title":"Call Center Operations Manager","description":"

Roles and Responsibilities :

Manage outsourced call center partners responsible for cross-sell sales.
Define monthly, weekly, and daily sales targets for each vendor.
Conduct regular business reviews (Daily/Weekly/Monthly) with vendor leadership.
Ensure adherence to agreed Service Level Agreements (SLAs), KPIs, and compliance standards.
Drive continuous improvement initiatives to enhance vendor productivity.
Drive achievement of monthly and annual cross-sell sales targets.
Monitor lead allocation, calling efficiency, conversion rates, and sales productivity.
Identify performance gaps and implement corrective action plans.
Optimize agent utilization and maximize revenue generation.

Job Requirements :

7-12 years' experience in BPO operations or call center management.
Strong understanding of Telugu language (spoken).
Proven track record in managing teams effectively to achieve targets.

","datePosted":"2026-07-22T00:00:00.000Z","validThrough":"2026-09-20T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"7466245"},"url":"https://myjobb.ai/jobs/call-center-operations-manager/7466245","directApply":false,"hiringOrganization":{"@type":"Organization","name":"TVS Credit Services Ltd","logo":"https://static.ambitionbox.com/assets/v2/images/rs:fit:200:200:false:false/aHR0cHM6Ly9tZWRpYS5uYXVrcmkuY29tL21lZGlhL2FiY29tcGxvZ28vdHZzLWNyZWRpdC1zZXJ2aWNlcy1sdGQtb3JpZ2luYWwuanBn.webp","sameAs":"https://www.tvscredit.com"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chennai","addressRegion":"Tamil Nadu","addressCountry":"India"}}],"baseSalary":{"@type":"MonetaryAmount","currency":"INR","value":{"@type":"QuantitativeValue","minValue":700000,"maxValue":1100000,"unitText":"YEAR"}}}