Call Center Manager
Alliance Recruitment Agency · Gaya · onsite · Posted 32d ago
About a minute. You'll make an account on the way through.
About this role
Hi ,
We are hiring for Call Center Manager for a real estate Company
Position-Call Center Manager
Parameter Requirement
Priority Very High / Urgent
Location Bodh Gaya
Experience 4+ years
Functional Experience Inbound & Outbound Sales Calls
Customer Support Experience Not considered sufficient
Salary Up to ₹7.5 LPATeam
Size Approximately 25 Telecallers
Working Model Office-based
Travel Minimal – approximately 0–1 time/month
Working Hours 9:30 AM – 6:30 PM
Working Days 6 days/week
Key Responsibilities
The Call Center Manager will be responsible for managing the complete sales conversion function, including:
Managing a team of approximately 25 telecallers.
Handling and converting approximately 150–200 inbound/outbound sales leads per day.
Driving lead-to-booking conversion and overall sales performance.
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Providing strong sales guidance, coaching and performance management.
Working closely with the Performance Marketing function to convert generated leads into bookings.
Managing sales processes through CRM/ERP platforms.
Key Skills
Candidates should demonstrate:
Strong sales pitching and closing abilities.
Aggressive and target-oriented sales approach.
Strong team management capabilities.
Experience in lead conversion and sales performance management.
Proficiency with CRM/ERP systems such as Salesforce, Zoho, or similar platforms.
Strong understanding of the real estate sales cycle.
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