Call Center Executive

Company Name: Keertana Finserv Limited
Department: Customer Service / Telecalling

Job Type: Full-time
Experience: 03 years
Joining: Immediate joiners preferred

Job Summary:

Keertana Finserv Limited is looking for enthusiastic and customer-focused Call Centre Executives to connect with existing and prospective customers regarding loan renewals, loan takeovers, and other financial products and services. The candidate will be responsible for making outbound calls, understanding customer requirements, explaining available offers, following up on leads, and supporting the conversion of customer enquiries into business opportunities.

Key Responsibilities:

• Make outbound calls to existing and prospective customers regarding loan renewals, takeovers, and other financial products.
• Contact eligible customers to inform them about upcoming loan renewals, repayment-related requirements, and available financial offers.
• Explain loan takeover options and other relevant products to customers in a clear and professional manner.
• Follow up with customers who have expressed interest and assist them throughout the process.
• Understand customer needs, address basic queries, and provide accurate information about products and services.
• Generate leads and identify opportunities for renewals, takeovers, and additional business.
• Coordinate with sales, branch, and operations teams to facilitate customer requests and ensure timely processing.
• Maintain accurate call records, customer details, follow-up schedules, and lead status in the designated system.
• Achieve daily calling targets and monthly business conversion targets.
• Maintain professional communication and ensure a positive customer experience.

Required Skills and Qualifications:

• Freshers and experienced candidates are welcome.
• Good verbal communication and interpersonal skills.
• Ability to communicate effectively with customers and explain financial products.
• Basic computer knowledge and familiarity with data entry.
• Good follow-up skills, patience, and a customer-oriented attitude.
• Ability to work towards calling, lead generation, and conversion targets.
• Fluency in Telugu is mandatory.

Preferred Candidate Profile:

• Candidates with experience in telecalling, call centres, customer service, banking, NBFCs, or financial services will be preferred.

• Experience in loan renewals, balance transfers, loan takeovers, or customer retention is an added advantage.

• Candidates should be confident, persuasive, disciplined, and comfortable making outbound calls.

Key Performance Indicators:

• Number of outbound calls made per day.
• Customer connect and follow-up rates.
• Leads generated for renewals and takeovers.
• Conversion rate and business generated.
• Accuracy of customer records and follow-up updates.