Call Center Executive

Roles and Responsibilities

• Handle inbound calls from customers to resolve their queries and concerns.

• Attend to client queries via phone calls and emails in a proactive, courteous and prompt manner.
  
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions promptly.
  
• Meet daily/weekly targets set by management for call handling, sales conversion rates, and other performance metrics.

• Previous experience in call center environment in a sales and reservations environment