Call Center Executive

Role & responsibilities

Facilitate smooth communication within the hospital by handling general enquiries.

Guide patients, visitors, and relatives with accurate and helpful information.

Coordinate with different departments to ensure individuals are connected to the appropriate team or specialist.

Maintain updated records of doctors availability and schedules.

Assist patients in scheduling and managing appointments.

Provide correct information regarding hospital activities, including health camps and special services.

Support the continuous flow of patient and visitor movement within the premises.

Work across different service areas and shifts as part of overall hospital operations support.