Call Center Executive

• Manage photography vendors and ensure quality & TAT
  • Build on-ground customer acquisition funnels (IPD patients, baby shower events, discharge stage)
• Focus on improving business performance and conversions across assigned locations
  • Train and enable CREs/counsellors for effective pitching & upselling
  • Identify and execute upsell opportunities (albums, videos, maternity shoots, etc.)
  • Launch and scale new offerings (birth shoot, homecoming videos, etc.)
  • Track key metrics: conversion %, revenue per unit, vendor performance
  • Improve and standardize processes across locations.

Preferred candidate profile