Call Center Executive

Roles and Responsibilities :

• Handle inbound calls from patients, doctors, and other healthcare professionals to resolve their queries and concerns.
• Process patient information, schedule appointments, and update medical records accurately.
• Provide excellent customer service by responding promptly to phone calls, addressing issues efficiently, and escalating complex cases when necessary.
• Maintain confidentiality of patient data at all times.

Job Requirements :

• 1-6 years of experience in a BPO or call center environment with a focus on healthcare industry.
• Strong knowledge of domestic voice process (inbound/outbound) including handling international calls.
• Proficiency in processing patient information using computer systems such as EMRs or practice management software.