Call Center Executive - Loksuvidha Finance Ltd

Key Responsibilities

• Handle day-to-day activities and operations of the branch office.
• Maintain proper customer records and branch-related documents.
• Coordinate with customers regarding payment collections and follow-ups.
• Ensure daily cash collections are deposited into the bank on time.
• Track NACH dates and ensure timely payment follow-up with customers.
• Update daily LOG and collection-related data accurately.
• Monitor allocated/matured cases and ensure timely follow-up.
• Coordinate with the Branch Manager, Collection Team, and Head Office for branch-related activities.
• Maintain proper office discipline, records, and documentation.
• Support the team in resolving customer and operational issues.
• Ensure compliance with company processes and guidelines.
• Perform other branch-related responsibilities assigned by the reporting manager.